Performance

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Our performance

Compass manages social housing in a similar manner to state government provided social housing, with its performance regulated by the National Regulatory System for Community Housing (NRSCH).

Compass is a National Tier 1 Provider under the National Regulatory System for Community Housing.

A Tier 1 classification is representative of Compass demonstrating the highest level of performance requirements and regulatory engagement, that Compass undertakes activities relating to its performance in governance, risk management, probity and quality service delivery. 

Compass is accredited under the National Community Housing Standards.

The National Community Housing Standards (NCHS) were developed in 1998 and have been revised twice, in 2003 and 2010.

In addition to registration, accreditation against these standards demonstrates Compass’ sound governance and management of its affairs, including tenancies, assets, tenant and stakeholder engagement, people and finances. This accreditation process is voluntary and demonstrates Compass’ commitment to operating under best practice processes and continuous improvement.  

Industry partnerships & representations

Compass is a proud member of PowerHousing Australia Ltd and the International Housing Partnership.


PowerHousing Australia

PowerHousing Australia Ltd comprises of a national network of leading not for profit growth community housing providers who develop and manage social and affordable housing. Collectively the members manage over 38,400 units of housing worth more than $7.2 billion and have raised over $355 million to fund the development of affordable housing. PowerHousing Australia’s members provide homes for over 80,000 people across Australia. The common element is the commitment to address housing need through growth of supply, best practice in housing and community development and excellence in tenancy and asset management.


International Housing Partnership (IHP)

The International Housing Partnership (IHP) collectively represents more than 175 leading not for profit housing and community development organisations in Australia, Canada, the United Kingdom, and the United States.

IHP facilitates dynamic exchanges of information and experiences amongst its members. It fosters deeper collaboration and exploration on business practices and creation of social enterprises, and encourages discussion and shared approaches on policy and organisational structures that impact the development, operation and sustainability of social housing.

The shared values of  members enables the partnership to create a unique synergy and derive significant value from their work together despite the fundamental differences in the policy, financial, and cultural contexts of the respective countries.

In December 2014, Director of Compass Housing Greg Budworth was elected Chair of the International Housing Partnership’s (IHP) External Relationships Committee (ERC). The committee is made up ten IHP members from Australia, UK, USA and Canada.

Compass had a voice at the UN Habitat III Conference after receiving special accreditation from the Council during recent HABIII P2 preparatory meetings in Kenya attended by Compass Managing Director Greg Budworth.

Compass was the only Australian housing provider to gain this status.

Habitat III was the UN’s Global conference on Housing and Sustainable Urban Development, and took place from Oct 17-20 2016 at Quito, Ecuador.

 

Employer of choice

 

Compass has a strong commitment to staff engagement and is in the top 25% of organisations surveyed by AON Hewitt in staff engagement with an overall employee engagement score of 72%.

In 2019 Compass was recognised as an Employer of Choice for the fifth consecutive year by the Australian Business Awards for outstanding achievement through effective employee recruitment, engagement and retention.

Compass understands positive employee engagement contributes to a positive workplace culture and a strengthened commitment to the organisation. Compass strives for continual improvement in the areas of effective operational structure, sound organisational policies and procedures, clear and frequent communication mediums and inspiring leadership to provide a workplace where employee engagement remains consistently high.

 

81 %

of staff get a sense of accomplishment from their work

86 %

of staff feel this organisation values diversity

86 %

of staff are proud to be a part of Compass

 

Tenant satisfaction survey 

 

Compass engages MAP Marketing to undertake our annual tenant satisfaction survey questionnaire and research.

In 2018-19, 93% of tenants said that they were satisfied with the services that Compass provides. 92% said that they were satisfied with the way Compass involves tenants and 90% said that they were satisfied with the overall condition of their home.

 

Community Regeneration

 

The Deep Place method is an innovative approach to community sustainability and economic renewal. Deep Place develops a comprehensive profile for each community and maps new economic activities that can create training and employment opportunities for the long-term unemployed.

The original research was conducted by Dr Mark Lang and Professor Dave Adamson, who is now working with Compass to develop The Deep Place Method for use throughout Australasia and the Pacific region.

This is part of Compass’ long-standing commitment to improving the social outcomes of tenants and a triple commitment to the People, the Place and the Performance (PPP) associated with our housing locations.

 

Awards & Achievements

 

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In 2019, Compass Housing received four ABA100 2019 Australian Business Awards in the following categories:

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Compass has been awarded Gold Partner Status in the NSW Government’s Sustainability Advantage Recognition Scheme.

The Sustainability Advantage Program is a business support service provided by the Office of Environment and Heritage (OEH). The program helps organisations to improve their environmental performance, reduce costs and add value to their business. After actively participating in Sustainability Advantage for at least one year, and demonstrating achievements against each of the published sustainability criteria, members can progress through the recognition levels, starting with bronze. Compass joined the Sustainability Advantage Program in 2009 and successfully achieved Silver status in 2011.

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Compass Housing's innovative approach to providing social and affordable housing was recognised after being named the winner of the 2018 Hunter Business Chamber Awards - Excellence in Innovation Award. Compass was also a finalist in the Contribution to the Region Award.

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