Repairs & Maintenance

Compass Housing is responsible for carrying out maintenance and repairs to Housing NSW (leased by Compass Housing) and Compass Housing owned properties, and facilitating maintenance and repairs to privately leased properties through the owner or agent.

You are expected to keep your home and grounds in a clean and tidy condition and you are required to report damage or any items that need repair within 3 days of the occurrence.

Compass Housing provides maintenance services through our branch offices. It is your responsibility to report any matters that you believe may require attention to your Housing Manager.

To ensure a timely service, when you report the incident please give our staff member the following information:

• Your name
• Your address & current telephone number
• A description of the problem
• Whether you have reported the problem before
• When a tradesperson can access and hopefully fix the problem
   

Please allow reasonable access to your home by Compass Housing staff or contracted tradesperson during the working hours 8:30am-5:00pm in order for the Housing Manger/Maintenance Officer to assess the condition of the property. The same access should be provided to contractors so that they can carry out the indentified maintenance. Under normal circumstance Compass Housing staff, or contractors, will not enter your home unless accompanied by a tenant. Where this is not possible, please make alternative arrangements for access to the property.

Maintenance System

The initial point of contact for tenants with maintenance issues is your Housing Manager through your local branch. Service Requests will be raised by your Housing Manager containing all relevant information and forwarded through to Maintenance where the priority for completion will be allocated.