Normal/Routine Maintenance

Maintenance is to be attended to within 21 calendar days*. Defects that can be deferred without serious discomfort, inconvenience or nuisance to the tenant or another person or the long term deterioration of the building can wait the next convenient maintenance visit. Likewise, all other repairs, of no threat to the security or safety of the tenant can be with this 21 day period. Examples of normal or routine maintenance include:

• General joinery repairs
• Repairs to internal doors, floors and windows
• Repairs to walls (external & internal), brickwork and slate/tiles
• Repairs to gutters and downpipes
• Repairs to kitchen fittings
• Repairs to plasterwork
• Dripping/leaking taps or shower units
• Other minor plumbing repairs
• Repairs to tiling
• Easing doors and window
• Other minor day to day repairs/replacement as required

*Attended to means that it is Compass’ responsibility to take reasonable steps within 21 days to fix a routine maintenance problem.