Defect procedure

All newly built properties are under a builder warranty. Any defects are to be reported to your Housing Manager through your local branch. Service Requests will be raised by your Housing Manager containing all relevant information and forwarded through to our Project team for actioning. Genuine defects will be sent through to the builder. Compass will liaise with the builder to resolve urgent defects quickly but be aware that routine matters will be dealt with within the warranty period of either six or twelve months.

Any issues that are deemed not to be defects will be forwarded through to our Maintenance team to action.