Compass Housing Services is a charitable international community housing organisation with a vision that all people have appropriate and affordable shelter and are engaged in sustainable communities. Compass is a recognised employer of choice and we are passionate about investing in our employees by providing them with opportunities to develop their skills and qualifications
About the role
Great opportunity for an experienced Customer Service Officer to join our Sydney team based in Leumeah on a permanent part-time basis. Working Monday, Tuesday, Thursday and Friday within our operational department you will provide the benchmark in customer service excellence. You will liaise with internal & external stakeholders on sensitive issues requiring you to possess excellent verbal & written communication skills & understand the importance of confidentiality. This role offers you the opportunity to showcase your skills and abilities by providing end to end customer service.
Key Responsibilities include:
Answering incoming calls as the first point of customer contact;
Responding to general tenant enquiries, updating customer records, triaging basic maintenance problems and raising service requests;
Assist with 'walk-in' housing enquiries;
General administrative duties including but not limited to word processing, filing, banking;
Updating records in our database system;
Collecting, collating, and recording documents as requested;
To be considered for this role, please ensure you have addressed the following essential selection criteria:
Demonstrated experience in a call centre or high volume customer service environment;
Demonstrated experience in delivering exceptional customer service with the ability to gather relevant information through effective questioning;
Well developed and effective interpersonal, de-escalation and communication skills;
General administration duties will be part of the role so proficiency in Excel, Word & Outlook is essential;
Experience in the social housing sector is desirable but not essential
How to apply:
To apply, please ensure you attach your covering letter addressing the key selection criteria and an up to date resume.
Applications reviewed on receipt.
Please note, all applicants must be willing to undergo a National Police Check as part of the recruitment process.
Agency referrals will not be accepted for this position.