Performance

Performance

National Registration – Community Housing

Compass manages social housing in a similar manner to state government provided social housing, with its performance regulated by the National Regulatory System for Community Housing (NRSCH).

Compass is a National Tier 1 Provider under the National Regulatory System for Community Housing.

A Tier 1 classification is representative of Compass demonstrating the highest level of performance requirements and regulatory engagement, that Compass undertakes activities relating to its performance in governance, risk management, probity and quality service delivery. 

National Community Housing Standards Accreditation

Compass is currently accredited under the National Community Housing Standards effective until June 2017.

The National Community Housing Standards (NCHS) were developed in 1998 and have been revised twice, in 2003 and 2010.

In addition to registration, accreditation against these standards demonstrates Compass’ sound governance and management of its affairs, including tenancies, assets, tenant and stakeholder engagement, people and finances. This accreditation process is voluntary and demonstrates Compass’ commitment to operating under best practice processes and continuous improvement.  

Industry Partnerships & Representations  

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Compass is a proud member of PowerHousing Australia Ltd and the International Housing Partnership.


PowerHousing Australia

PowerHousing Australia Ltd comprises of a national network of leading not for profit growth community housing providers who develop and manage social and affordable housing. Collectively the members manage over 38,400 units of housing worth more than $7.2 billion and have raised over $355 million to fund the development of affordable housing. PowerHousing Australia’s members provide homes for over 80,000 people across Australia. The common element is the commitment to address housing need through growth of supply, best practice in housing and community development and excellence in tenancy and asset management.


International Housing Partnership (IHP)

The International Housing Partnership (IHP) collectively represents more than 175 leading not for profit housing and community development organisations in Australia, Canada, the United Kingdom, and the United States.

IHP facilitates dynamic exchanges of information and experiences amongst its members. It fosters deeper collaboration and exploration on business practices and creation of social enterprises, and encourages discussion and shared approaches on policy and organisational structures that impact the development, operation and sustainability of social housing.

The shared values of  members enables the partnership to create a unique synergy and derive significant value from their work together despite the fundamental differences in the policy, financial, and cultural contexts of the respective countries.

In December 2014, Director of Compass Housing Greg Budworth was elected Chair of the International Housing Partnership’s (IHP) External Relationships Committee (ERC). The committee is made up ten IHP members from Australia, UK, USA and Canada.

Compass will have a voice at the UN Habitat III Conference after receiving special accreditation from the Council during recent HABIII P2 preparatory meetings in Kenya attended by Compass Managing Director Greg Budworth.

Compass is the only Australian housing provider to gain this status.

Habitat III is the UN’s Global conference on Housing and Sustainable Urban Development, which takes place from Oct 17-20 2016 at Quito, Ecuador.

Employer of Choice

Compass has a strong commitment to staff engagement and is in the top 25% of organisations surveyed by AON Hewitt in staff engagement. In 2016- 17 Compass received an AON Hewitt overall employee engagement score of 72%.

In 2017 Compass was recognised as an Employer of Choice for the third consecutive year by the Australian Business Awards for outstanding achievement through effective employee recruitment, engagement and retention.

Compass understands positive employee engagement contributes to a positive workplace culture and a strengthened commitment to the organisation. Compass strives for continual improvement in the areas of effective operational structure, sound  organisational policies and procedures, clear and frequent communication mediums and inspiring leadership to provide a workplace where employee engagement remains consistently high.

 

81 %

of staff get a sense of accomplishment from their work

86 %

of staff feel this organisation values diversity

86 %

of staff are proud to be a part of Compass

Tenant Satisfaction Survey 

For the sixth year, Compass engaged MAP Marketing to undertake our annual tenant satisfaction survey questionnaire and research.

The printed questionnaire was posted to NSW and QLD residents by Compass and also programmed on the internet by MAP Marketing for online submissions. 

In 2016-17, 93% of tenants said that they were satisfied with the services that Compass provides. 92% said that they were satisfied with the way Compass involves tenants and 90% said that they were satisfied with the overall condition of their home.

Community Regeneration

Compass is leading regeneration research of marginalised communities through the appointment of respected UK academic, Professor David Adamson OBE.

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Professor Adamson, an Emeritus Professor with the University of South Wales, is internationally recognised for his expertise in economic and community regeneration. His community regeneration approach, the ‘Deep Place Method’, is being successfully implemented in Wales. 

Deep Place develops a comprehensive profile for each community and maps new economic activities that can create training and employment opportunities for the long-term unemployed.

Professor Adamson will lead Compass' development of the approach in the Hunter region. 

Awards & Achievements

Compass has been recognised at the Project NSW 2015 Australasian Housing Institute Awards for Leading Housing Development. This award is in recognition of our supported youth accommodation development in Islington.

The four storey development in Maitland Road is specifically designed for young people aged between 16 and 25. It features 24 studio and single bed apartments, eight of which are modified for tenants with a disability or complex needs.

Compass was the recipient of the GreenTree International Don Bowman Initiative Award in 2015.

GreenTree, a leading provider of business management software, established the award to recognise partner companies who’ve made significant impact on projects and initiatives across GreenTree’s global community.

The award was provided to Compass for its work in adapting and customising GreenTree to be the most advanced and connective product in the housing sector.

Compass is delighted that our staff members Jo McGuire and Jo Knight have been recognised by the NSW Federation of Housing Associations (NSWFHA) for Excellence in Frontline Services.

In 2015, Jo and Jo developed an open trial project to improve tenant contact and communication. They identified the need for our routine property inspections to be combined with tenant welfare visits.

The trial of this model was so successful in boosting tenant engagement, it has since been implemented across the organisation.

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