Complaints & Feedback


Compass Housing welcomes complaints and views them as a way to improve its service and be accountable to applicants and tenants. As a registered Housing Association, Compass Housing is subject to the Community Housing External Appeals System. This entitles tenants and applicants who are unhappy about a Compass Housing decision, to appeal the decision which has been made. 

We hope that most complaints can be resolved by discussing it with the staff member. However, sometimes this may not be successful or you may not consider it appropriate to do so.

  • For more information relating to Complaints - Click Here

You may lodge a complaint in person at any of our Compass Housing branches; or: 


Compass also like to hear when we are doing things right. If you have had a great experience with our company or a particular staff member we would love for you to tell us. Our staff work very hard to look after our tenants and nothing is more rewarding to them, then knowing you are happy.

You can tell us by: