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Fee for Service

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Fee for service

Is your organisation struggling to efficiently manage all of the different aspects tenancy and property management necessary when providing disability housing?

Let Compass Housing Services' expert and experienced Specialist Disability Accommodation (SDA) and disability housing teams take the hassle away from you so you can focus on other things.

You can trust us to provide affordable, high quality services to you while having regard to the safety, security, privacy and well-being of residents.

 

Compass offers two fee-for-service packages.

Services include*:

  • Issue timely invoices and statements of rental payments to residents as per the NDIS Terms of Business for Registered Providers.
  • Collect rents and pass on to owner, for each property.
  • Endeavour to ensure that each resident complies with their obligations under their lease or accommodation agreement.
  • Conduct rent reviews.
  • Ensure properties are in a good state of repair and appropriately maintained – we get quotes, coordinate and manage works, conduct quality control and pay invoices.
  • Maintain an activity log of any maintenance requested and preformed.
  • Prepare and submit quarterly financial and operational reports.
  • Participate in regular project partner meetings to share insights and develop solutions to any emerging issues with supporting residents to achieve successful outcomes.
  • Incident reporting.
  • Collate tenant feedback and carry out an annual satisfaction survey.
  • Other stakeholder management.

*Compass doesn’t take damage risk or vacancy risk.

This package includes our standard services PLUS these additional services*.

  • Myplace portal administration.
  • Enrolment of SDA property with NDIS.
  • Annual attestation (assessor fee to be carried by owner; coordination only).
  • Transferring SDA payments received each month.

*Compass doesn’t take damage risk or vacancy risk.

Fees

Our fees are highly competitive. We charge an initial administration/set up fee per SDA place and an annual fee for each package.

Please contact Emma Duiz, Executive Manager Specialist Disability Accommodation for more information via email HERE or on 02 4920 2655

 

Why Compass Housing as your disability tenancy management and maintenance provider?

  • We successfully provide fee for service packages in NSW and Queensland.
  • More than 30 years’ experience in providing affordable housing, including housing for people with a disability and disadvantaged people.
  • We are experienced with all aspects of housing and property management  - tenancy management, tenant support, asset management, community development, property development, construction, human resource management,  finance, WHS, communications and marketing, quality assurance, project management, real estate, ICT and finance and accounting.
  • Government recognises our capability – We were selected by the NSW Government to take over tenancy and property management of 114 Disability Group Homes. We are a partner in Home4Life which was selected by the NSW Government for its Hunter Residences project - providing and managing 69 purpose built high support SDA houses to transition 345 residents out of institutions
  • A National Community Housing Regulatory System (NCHRS) Tier 1 Provider.
  • A registered SDA Provider with NDIS Quality & Safeguards Commission.
  • We received the highest rating of 3 – best practice - in both NDIS Tenancy Management and Rights & Responsibilities practice standards in the onsite NDIS Quality & Safeguards Commission audit by Globalmark.
  • We place residents at the centre of everything we do and provide a Pledge to Residents.
  • We have a person-centred approach and know that communication is key!
  • We have 93% resident satisfaction.
  • We have a code of practice and all Compass staff and contractors are required to pass police checks, as well as mandatory induction and training, prior to engagement with residents
  • We have support partners to provide independent living and supported living and community participation for people with disability. 
  • Strong relationships with more than 60 support service providers who help us to help tenants maximise their independence in secure, sustainable housing.
  • Our high priority maintenance program that understands and is responsive to the needs of vulnerable residents.

 

Enquiries

 

Maintenance Request

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