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Important COVID-19 Update

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Important COVID-19 Update

- LAST REVIEWED 03 APRIL 2020 -

Compass is actively monitoring the COVID-19 situation and taking steps to help keep the community safe.

To minimise face-to-face contact and prevent the spread of the virus, work-from-home arrangements are now in place across the organisation. 

 

We ask that you do not visit any of our office locations without first contacting our call centre on 1300 333 733.

The call centre will continue to operate as normal. Our dedicated staff are on-duty and ready to assist you.

Some mobile service providers are currently experiencing outages, if you cannot get through on the 1300 number please email Contact Us and we will call you back as soon as possible.

 

Urgent and emergency maintenance work will continue to be delivered as normal; however, some extra precautions have been put in place to ensure appropriate social distancing is maintained.

Our Corporate Services and Finance teams will continue to provide their normal services while working from home. All staff will remain contactable through the normal channels.

Due to the evolving nature of the COVID-19 situation, it is likely that we will need to adapt our response in the weeks and months ahead. Throughout this period, we will continue to provide tenants and other stakeholders with regular updates about any changes to our operating procedure.

If you have questions about any of this information, don’t hesitate to get in touch by calling 1300 333 733.

 

Resources

 


Information for Compass Contractors

New Processes

In order to minimise the potential for infection between tenants and contractors we have implemented the following process, effective immediately.

When taking maintenance requests, Compass staff are now required to ask the following four questions:

  1. Have you, or anyone in the household, been overseas in the past 14 days.
  2. Have you or anyone in the household been in contact with anyone who has returned from overseas in the past 14 days.
  3. Do you, or anyone in the household, currently have any flu like symptoms?
  4. Is anyone at the premises self-isolating due to having been exposed to the COVID-19 coronavirus.

If the answer to all four questions is “no”. Compass will proceed to lodge the maintenance request.

Upon receipt of the request, all contractors are now required to contact the tenant, (or house manager in the case of SDA properties), by telephone to arrange a time to attend the property. During this call, your staff should ask the same four questions once again, and only proceed if the answer to each is still “no”.

When attending the property to complete the job, contractors should once again confirm that the answer to each question remains the same before entering the property.

If at any time a tenant or house manager answers “yes” to one of the four questions, please contact us immediately, so the job can be placed on hold pending further advice.  Urgent and emergency works that cannot be deferred will be reviewed on case by case basis, with input from the appropriate authorities, to ensure risks are mitigated as much possible.

We believe these steps are a sensible and necessary precaution to help safeguard the health and wellbeing of our tenants, and your staff.

Due to the evolving nature of the COVID-19 situation, it is likely that we will need to adapt our organisational response in the weeks and months ahead. Throughout this period, we will continue to provide you with regular updates about any changes to our operating procedure.

 

Reporting COVID-19 Diagnosis or Close Contact 

If any of your staff, or subcontractors, are diagnosed with COVID-19, or have been in close contact with someone who has subsequently been diagnosed, please lodge an incident report through our online reporting platform at https://compass.tod.net.au/incidents/new/a4bd4361d434f7789eb801afd2957a5b

We note that not all the fields will be applicable to these circumstances. Please provide as much information as practical without compromising the privacy of the individual/s in question.

Adopting this process will allow us to keep staff and tenants informed about any potential risk of infection and ensure appropriate steps can be taken in response.

 

If you have any questions about the new processes or reporting requirements, please don’t hesitate to get in touch on 1300 333 733.

 

 

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