My Place Property

Social Housing Management Transfer

 

From mid-2019, Compass Housing Services will take on the management of an additional 1796 social housing tenancies in the Cessnock, Singleton, Dungog, Mid-coast and Muswellbrook local government areas as part of the Social Housing Management Transfer initiative.

The NSW Government will maintain ownership of all of the properties subject to management transfers and will lease them to Compass for 20 years to provide social housing.

Tenants will remain in their homes, retain all of their tenancy rights and will not pay more rent from their current income as a result of this change.

Compass has already conducted informal Meet and Greet sessions to give future tenants an opportunity to meet Compass staff.

Further information sessions will be held over the months ahead. The Department of Family and Community Services (FACS) and Compass will be hosting drop-in sessions throughout February and March 2019.

The drop-in sessions will be held in Taree, Tuncurry, Forster, Wingham, Gloucester, Singleton, Cessnock, Kurri Kurri and Weston.

Frequently Asked Questions

When will the transfer happen?
The transition will happen on 3 June 2019.
You won’t need to sign a new leaselease, but you will need to complete some paperwork. Compass will give you plenty of notice beforehand and provide any help you need to complete the paperwork.

What does this mean for me as a tenant? 
Compass will provide the same services you currently receive from the Department of Family and Community Services.
You will not lose your tenancy and you will have the same rights and responsibilities as you do right now.
Compass and FACS will work closely with you before and after the transfer of management to make sure you have all the information and support you need.

Will I have to sign a new tenancy agreement?
You do not need to sign a new tenancy agreement. Your current agreement will be transferred automatically from the Government to Compass.
Your rights and responsibilities as a tenant will remain the same as they are right now.

Who do I contact for tenancy issues?
Prior to the transfer, you should continue to contact FACS using the same number as before.
From 3 June 2019, you will be able to contact Compass on 1300 333 733. The call centre is open 24 hours a day, 7 days a week.

Who do I contact for maintenance issues?
Prior to and after the transfer, you should continue to contact the contractor line using the same number as before as the maintenance process will remain the same until 2021.
Tenants of FACS owned properties will continue to use the eRepair app or call the Maintenance Line on 1800 422 322, 24 hours a day, 7 days a week.

I currently have a debt in place with the Department of Family and Community Services. What will happen to this when I transfer to Compass?
You will still be responsible to pay back the debt and Compass will work with you to negotiate a payment plan  thatplan that is suitable for you and your circumstances.

What will happen to my rent?
There will be a small change to the way your rent is calculated, but your out-of-pocket costs will not change as a result.

Once Compass begins managing your tenancy, it is likely you will become eligible to receive Commonwealth Rent Assistance from the Australian Government.  If you are eligible, it will be paid to you on top of your normal Centrelink benefit or DVA pension.
Compass tenants will have their rent capped at 25% of their household’s assessable income plus any Rent Assistance the household is entitled to receive, or, the market rent, whichever is lowest.
It is important to remember that while the overall amount you pay will increase, you won’t be out of pocket because of the extra money being paid to you by the Government.
If you are not eligible for Commonwealth Rent Assistance your rent will continue to be calculated in the same way as before.

 


What is Commonweath Rent Assistance?

What is Commonwealth Rent Assistance?
Commonwealth Rent Assistance is a payment from the Australian Government that is available to people who pay rent, receive income support from Centrelink or the Department of Veterans Affairs, and meet certain eligibility criteria.
CRA is not payable to public housing tenants but can be paid to tenants of community housing providers like Compass.
Compass will let you know if you are eligible for Commonwealth Rent Assistance and will help you apply.
More information about Rent Assistance is available here.

Why do I need to apply for Commonwealth Rent assistance?
When Compass takes over the management of social housing properties in your area, a different rent policy will apply. Compass is a community housing provider and calculates rent according to the Community Housing Rent Policy.
Under this policy, rent is capped at 25% of the household’s assessable income plus any Rent Assistance the household is entitled to receive, or, the market rent, whichever is lowest.
If you are not eligible for Rent Assistance your rent will continue to be calculated exactly the same as before.

What will happen if I don’t apply for Commonwealth Rent Assistance?
It is very important that you apply for Rent Assistance – if you are eligible – as this amount will be included in your rent calculation and therefore the amount of rent you are required to pay.
If you are eligible for Rent Assistance and do not apply, then you will have to cover the difference in rental costs out of your own pocket, instead of getting the extra money from the Government.
Compass will let you know if you are eligible for Rent Assistance and will can help you to apply if necessary.

Why am I not eligible for Commonwealth Rent Assistance?
Eligibility for Rent Assistance is determined by the Department of Human Services and may be influenced by a number of factors.
For example, you may not be eligible if:

  • you don’t receive an income support payment from Centrelink or the Department of Veterans’ Affairs
  • the amount of rent you pay is below the minimum threshold for your household type
  • you have a partner who receives Rent Assistance with Family Tax Benefit or,
  • you receive an allowance and have a partner receiving Rent Assistance with their pension.

More information about eligibility for Rent Assistance is available from the Department of Human Services website www.humanservices.gov.au

Resources

  • To contact FACS for transfer information visit www.aho.nsw.gov.au/tenants or call the Housing Contact Centre on 1800 422 322.
  • FACS Tenant Maintenance Line 1800 422 322
  • Download the Commonwealth Rent Assistance Fact Sheet HERE

Information Sessions

If you are a FACS tenant affected by the transfer, please come along to a drop-in session near you.

  • You will be able to ask any questions you may have and find out about your eligibility for Commonwealth Rent Assistance (CRA).
  • We will help you complete any forms on the day so please bring your identification.
  • Compass Housing Services will be offering a $50 incentive for all forms completed by 8/3/18.
  • Refreshments will be provided and you are welcome to bring along an advocate or support person.
     

Drop In Session Dates

DateVenue

Time

25 Feb 2019Club Singleton
50 Pitt St, Singleton
Drop in between 9.30am & 5.30pm
26 Feb 2019Cessnock Leagues Club
1 Darwin St, Cessnock
Drop in between 9.30am & 5.30pm 
27 Feb 2019Kurri Kurri Bowling Club 
Tarro St, Kurri Kurri
Drop in between 9.30am & 2.30pm
28 Feb 2019Sporties Tuncurry 
65 Beach St, Tuncurry
Drop in between 9.30am & 12.30pm
28 Feb 2019Club Forster
19  Strand St, Forster
Drop in between 2pm & 5.30pm
1 Mar 2019Club Taree
121 Wingham Rd, Taree
Drop in between 9.30am & 5.30pm
4 Mar 2019Wingham N’hood Centre
4 Farquhar St, Wingham
Drop in between 2pm & 5.30pm
5 Mar 2019Bushland Hub
41 Mudford St, Taree
Drop in between 9.30am & 5pm
6 Mar 2019Bucketts Way N’hood Centre
88 King St, Gloucester
Drop in between 9.30am & 12.30pm
8 Mar 2019Weston Civic Centre
28/30 Second St, Weston
Drop in between 9.30am & 1.30pm