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Compass Branch Offices Back in Business

02 Jun 2020

Compass Branch Offices Back in Business

With state and federal governments now easing COVID-19 restrictions, Compass Housing Services is transitioning back to normal operating procedures.

All Compass offices with the exception of Cessnock will reopen to the public as of June 1. The Cessnock office will reopen on June 9. The Compass community hubs in the Central Coast and Broken Hill will remain closed for the time being.

As we re-open our offices, strict social distancing and other precautionary measures will remain in place to ensure community safety. Face to face meetings with Compass staff will be available by appointment only, and all visitors will be required to undergo screening measures prior to entering the premises.

Screening measures may include:

  • Visual assessment for symptoms of illness. Visitors with obvious symptoms of illness will not be permitted to enter the office.
  • A temperature check using a non-contact thermometer. Anyone recording a temperature of 37.6 degrees Celsius or above will not be permitted to enter the office.

Clients who are unable to enter the office for any reason will still be able to access our services by contacting the Compass call centre on 1300 333 733, or via our website at www.compasshousing.org/contact 

Urgent and emergency maintenance work will continue to be delivered under the same social distancing and precautionary arrangements as have been in place since the beginning of the outbreak.

The safety of our communities remains our top priority. We will continue to monitor the situation in the weeks ahead and will provide further updates to our operating procedures as and when things change.

If you have any questions about any of this information, please get in touch by calling 1300 333 733.


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