Record Tenant Satisfaction At Compass Housing

17 Sep 2018

Record Tenant Satisfaction At Compass Housing

More Compass Housing tenants are satisfied with the not for profit community housing provider than ever before. That’s the finding of its 2018 annual Tenant Satisfaction Survey.


Tenant satisfaction in NSW, where the vast majority of Compass tenants are located, is at a record 95 per cent. Satisfaction by tenants in the Upper Hunter and in Broken Hill is at 97 per cent.

Overall, tenant satisfaction is at 93.72% per cent.

The survey has been independently undertaken by Map Marketing for Compass Housing for the past seven years.


Compass Group Chief Operating Officer Lisa Tierney said the terrific result is a credit to all Compass staff.

“Every staff member in every location contributes to tenants satisfaction,” Ms Tierney said.

Ms Tierney said the result exceeds Compass key performance indicator. It is well above the community housing industry average for tenant satisfaction.


She attributes the success to Compass’ approach of doing more than being a landlord and putting a roof over people’s heads.

“Compass Housing has a range of tenant engagement programs and links to other services support to help tenants to be actively engaged in their communities.”

“We want to empower our tenants to have their voices heard and to participate in the social and economic life of their communities.”