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17 Sep 2018

Record Tenant Satisfaction At Compass Housing

More Compass Housing tenants are satisfied with the not for profit community housing provider than ever before. That’s the finding of its 2018 annual Tenant Satisfaction Survey.


Tenant satisfaction in NSW, where the vast majority of Compass tenants are located, is at a record 95 per cent. Satisfaction by tenants in the Upper Hunter and in Broken Hill is at 97 per cent.

Overall, tenant satisfaction is at 93.72% per cent.

The survey has been independently undertaken by Map Marketing for Compass Housing for the past seven years.


Compass Group Chief Operating Officer Lisa Tierney said the terrific result is a credit to all Compass staff.

“Every staff member in every location contributes to tenants satisfaction,” Ms Tierney said.

Ms Tierney said the result exceeds Compass key performance indicator. It is well above the community housing industry average for tenant satisfaction.


She attributes the success to Compass’ approach of doing more than being a landlord and putting a roof over people’s heads.

“Compass Housing has a range of tenant engagement programs and links to other services support to help tenants to be actively engaged in their communities.”

“We want to empower our tenants to have their voices heard and to participate in the social and economic life of their communities.”

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14 Sep 2018

Compass expertise on urban innovation sought internationally

Group Managing Director of Compass Housing, Greg Budworth has just returned from Surabaya, Indonesia for a meeting of the Technical Committee for the Guangzhou International Award for Urban Innovation.

The committee created a list of 45 deserving initiatives from cities around the world, then shortlist to 15. The shortlist will be submitted to an independent jury to select five winners.

Greg said it was an honour to be invited to be involved. He said the experience will allow him to bring back knowledge of international best practice in innovation in urban renewal to share with other organisations and governments in Australia and the Hunter.

“The award is also an important platform to support the implementation of the New Urban Agenda (NUA) and UN Sustainable Development Goals (SDGs),” Greg said.

“SDG 11 is about making cities and human settlements inclusive, safe, resilient and sustainable.

“The NUA and the SDGs are highly relevant for Australian governments and business, including in regional areas, because they provide a very useful framework for driving innovation to make cities more sustainable and work better for everyone.”

Greg is the only Australian on the committee. He is the 2017 Hunter Business Leader of the Year Award recipient. In his role as Vice President of the UN General Assembly of Partners, he is leading international efforts to implement the NUA, the outcome document from the 2016 UN Habitat lll global planning conference. Greg and Compass Housing have been instrumental in organising Australia’s first conference on implementing the NUA, held in Melbourne in 2017, and a second one planned for Newcastle later this year.

The Guangzhou Award is co-sponsored by the United Cities and Local Governments, the World Association of the Major Metropolises (Metropolis) and the Chinese City of Guangzhou. The bi-annual award has been held three times. It aims to recognise innovation in improving social, economic and environmental sustainability in cities and regions that advances the prosperity and quality of life of citizens. The 2016 winners were Boston, Copenghagen, La Paz in Bolivia, Qalyubeya in Egypt and Songpa-gu in South Korea.

The winning cities will receive US$20,000. They will be announced at the Guangzhou International Urban Innovation Conference and International Innovation Festival in December.

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14 Sep 2018

Compass Housing helped tenants and community to ask RUOK?

Compass Housing got behind the national RUOK? Day by hosting some free events for its tenants and others in the community.

On RUOK? Day (September 13) it 123 Community Hub in Broken Hill, its Central Coast community hub – The Meeting Place, as well as at Maitland Park in the Hunter region. It also had a stand at the RUOK? Conversation Convoy event at Newcastle’s Civic Park on September 7.

Compass Housing’s suicide prevention co-ordinator Jennifer Caine said the community events were well attended.  Ms Caine said they gave people lots of opportunity to start a conversation with others about whether they are OK.

She said Compass Housing was playing its part to make sure its tenants, their families and the broader community are doing OK. She said like all Australians, social and community housing tenants need to look after their mental health and they need practical tips and support to do so.

Last year Compass commenced a mental health and suicide prevention awareness program for all its tenants including its 200 tenants in Broken Hill. The Australian first Shout Out program has been funded by the NSW Government Suicide Prevention Fund until June 2020.

The program includes a general awareness campaign for tenants as well as training for frontline staff and tenants to recognise and respond to suicidality and mental health issues. As part of the program, former rugby league star turned boxer Joe Williams gave a talk in Broken Hill in late June on his battle with mental illness, outlining his tips for good mental health.  

“Shout Out and getting behind community programs such as RUOK? Day is part of our broader community development programs that help tenants to improve their lives and to help them participate fully in the community,” Ms Caine said.

 “Many social and community housing tenants have previously dealt with housing stress and other issues in their lives which negatively impact on their mental health,” she said.

RU OK? is a national suicide prevention charity. RUOK? Day is in its 10th year. The four RUOK? steps of conversation are ‘Ask, Listen, Encourage Action, and Check In’.

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07 Sep 2018

Hunter Residences Redevelopment Commences

Minister for Disability Services Ray Williams today announced construction of 69 new homes for people with disability living in the Hunter Residences will commence imminently.

“I’m thrilled to give more than 330 residents the good news that their new homes are one step closer to becoming a reality,” Mr Williams said.

The Home4Life consortium has been selected to build and manage the homes, comprising Compass Housing, BlueCHP and Lighthouse Infrastructure.

Charles Northcote, Director Home4Life, said he was pleased to welcome Lighthouse Infrastructure to the consortium, which focuses on sustainable infrastructure investment.

“Lighthouse Infrastructure invests in sustainable infrastructure assets, and strongly believes in environmental sensitivity and social responsibility, investing in assets which provide essential services to communities and contribute to the public good,’’ Mr Northcote said.

“All new Hunter Residences dwellings have been designed by expert architects for contemporary, community living and will be in accordance with the standards of disability housing set by the NSW Government and the NDIS."

Mr Williams said all people living in the Hunter Residences and their families will participate in detailed planning to prepare to move into their new homes.

“We have listened to what residents and their families want every step of the way in the redevelopment process,” Mr Williams said.

“Residents have told us where they want to live and many have taken this opportunity to move into a new home in other parts of NSW, closer to their families.

“I want to assure residents our top priority is their safe and smooth transition to community living.”

A select tender process for a Supported Independent Living (SIL) service provider will commence later this year, with families having the opportunity to meet with potential providers before a decision is made.

MEDIA: Hayley Ashburner 0429 891 159
Office of Ray Williams MP
Minister for Disability Services
Minister for Multiculturalism

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29 Aug 2018

Public consultation on graffiti art wall for Rutherford housing complex

Community members from Rutherford and the surrounding area are invited to share their views about a proposed local mural project on Friday (August 31).

Compass Housing is planning to have two graffiti art murals painted at its Churchill Crescent housing complex. A large mural on a fence and a second large mural on the side of the building.

The community consultation session is being held at Rutherford Skate Park between 3pm and 5pm.

Compass’ tenant engagement officer Melissa Hope said this is the last of five consultation sessions it has held on the project to seek input on the design as well as gather other ideas to improve the neighbourhood. Other sessions were held at Rutherford High School, Telarah Public School, Rutherford Public School and a session is also being held with its Churchill Crescent tenants.

Attending the session this Friday will be Newcastle based placemaking firm UP&UP, who are painting the mural, and Maitland/Dungog youth development officer Rhys Callaghan. Staff and volunteers from Youth Off The Streets will cook a BBQ.

The wall is currently heavily tagged with illegal graffiti,” Ms Hope said.

We want to create an eye catching art work that will be positive for tenants and the broader community,” she said.

People can simply turn up to find out more about the project and have their say.

Funding for the art project has been provided through the Social Housing Community Improvement Fund.

Compass Housing is a Hunter-based not for profit community housing provider.

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