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08 Oct 2018

Meet and Greet Sessions for Transferring Tenants

From mid-2019 Hunter based Compass Housing Services will take on the management of an additional 1796 social housing tenancies in the Cessnock, Singleton, Dungog, Mid-coast and Muswellbrook local government areas as part of the Social Housing Management Transfer initiative.

The NSW Government will maintain ownership of all of the properties subject to management transfers and will lease them to Compass for 20 years to provide social housing.

Tenants will remain in their homes, retain all of their tenancy rights and will not pay more rent from their current income as a result of this change.

Over the months ahead, tenants will be given several opportunities to meet Compass staff and ask any questions they may have about the transfer, this includes a series of Meet and Greets sessions which will be held throughout October.
In the Meet and Greet sessions to be held in Cessnock, Taree and Singleton, transferring tenants will be treated to a presentation on Compass and the transfer process, a free lunch, prizes and giveaways.

RSVPs to 1300 333 733.

The details of the Meet and Greet sessions as follows:

Venue Address Date Time
Cessnock Leagues Club

1 Darwin Street Cessnock

Wednesday 17 October 11am-2pm
Club Taree 121 Wingham Road Taree Thursday 25 October 2018 11am-2pm
Singleton Diggers Club Dorsman Drive Singleton Wednesday  31 October 2018 11am-2pm


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27 Sep 2018

Affordable Living in Sustainable Cities Congress Launch

Compass Housing Services along with business, community and political leaders and the media, attended a briefing on the Affordable Living in Sustainable Cities Congress yesterday. 

In a coup for the region, Compass Housing is bringing the Affordable Living in Sustainable Cities international congress, to Newcastle in November. The congress will be jointly convened by the New Urban Agenda (NUA) Standing Conference and by EAROPH as its 2018 World Congress.

Congress organising chairman, Compass Housing’s Professor David Adamson OBE, said the congress will feature national and world experts on implementing the UN’s Sustainable Development Goals (SDGs) as well as the New Urban Agenda, the outcome document from the UN Habitat lll Conference held in Quito in 2016.

Key note speakers include:

  • Senator Claire Moore, shadow minister for International Development and the Pacific
  • Yb Puan Hajah Zuraida Bindi Kamaruddin, Minister for Housing and Local Government, Malaysia
  • Peter Cuming, MD, Sustainable Futures Australia, Collaborative Planning for Sustainable Futures, Leadership by Local, Regional and State Authorities
  • Michael Nolan, director United Nations Global Compact-Cities Programme
  • Karabaiti Taoboa, Pacific director, Commonwealth Local Government Association
  • Professor Ralph Horne, RMIT University
  • Prof Will Rifkin, chair in applied regional economics, Hunter Research Foundation, University of Newcastle
  • Katherine O’Regan, ED, Cities Leadership Institute
  • Mark Glover, CEO, Australian Industrial Ecology Network
  • Mizuo Kishita, Urban Public Design Centre, Japan
  • Syarifah Nuraida Tuan Mohd Apandi, Federal Department of Town and Country Planning, Malaysia
  • Wan Nur Amirah Binti, Wan Yahya, Ministry of Housing and Local Government, Malaysia
  • Jenny Hayward, senior research scientist, CSIRO
  • Associate Professor Graham Brewer, executive director, CIFAL Newcastle


Professor Adamson said the congress will showcase existing and planned actions that support the achievement of the SDGS and NUA. He said a key objective is to develop synergy between these two critically important frameworks. Congress themes cover the full range of Sustainable Development Goals and address social issues such as housing, poverty, health and hunger as well as physical issues in the urban environment such as water, sanitation, transport and energy.

“These two agreements are closely connected; the NUA is the delivery vehicle for implementing SDGs in urban settlements.” 

“There are 17 SDGs that commit nations to ending poverty, protecting the planet and ensuring prosperity for all.”

“Australian cities are not affordable or sustainable, so it is vital that we work together on solutions.”

Professor Adamson said hosting the Congress was a coup for a regional centre such as Newcastle bringing a boost to the region’s economy. More than 300 delegates from around Australia are expected to attend the Newcastle Congress as well as some international dignitaries.

Today’s launch will outline work being done by local organisations that are already implementing SDGs into their planning. City of Newcastle has incorporated the SDGs into its community strategic plan. Hunter Water has adopted the SDGs, aligning them with its 2017+3 Strategy.  

Hunter Water’s managing director Jim Bentley said Hunter Water was proud to support the NUA Congress.

“As an enabler of the sustainable growth of the Lower Hunter, we have a key role to play as a partner in delivering good development,” Mr Bentley said.

“The NUA Congress provides a unique opportunity to bring together international thought leaders and to showcase the leadership of our region in delivering on the Sustainable Development Goals and New Urban Agenda,” he said.

The Congress will be held at City Hall from November 1 to 2. It is being supported by local organisations including City of Newcastle and Hunter Water, as well as RMIT University and the Global Cities Compact Committee. Additional sponsorship opportunities are still available. The first NUA Congress held in Melbourne in May 2017 attracted 240 delegates from 11 countries.

Australia is one of 193 nations to adopt the 2015 SDGs and one of 167 signatory nations to the NUA.

For more information about the conference visit www.nuaconference.com


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17 Sep 2018

Record Tenant Satisfaction At Compass Housing

More Compass Housing tenants are satisfied with the not for profit community housing provider than ever before. That’s the finding of its 2018 annual Tenant Satisfaction Survey.


Tenant satisfaction in NSW, where the vast majority of Compass tenants are located, is at a record 95 per cent. Satisfaction by tenants in the Upper Hunter and in Broken Hill is at 97 per cent.

Overall, tenant satisfaction is at 93.72% per cent.

The survey has been independently undertaken by Map Marketing for Compass Housing for the past seven years.


Compass Group Chief Operating Officer Lisa Tierney said the terrific result is a credit to all Compass staff.

“Every staff member in every location contributes to tenants satisfaction,” Ms Tierney said.

Ms Tierney said the result exceeds Compass key performance indicator. It is well above the community housing industry average for tenant satisfaction.


She attributes the success to Compass’ approach of doing more than being a landlord and putting a roof over people’s heads.

“Compass Housing has a range of tenant engagement programs and links to other services support to help tenants to be actively engaged in their communities.”

“We want to empower our tenants to have their voices heard and to participate in the social and economic life of their communities.”

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14 Sep 2018

Compass expertise on urban innovation sought internationally

Group Managing Director of Compass Housing, Greg Budworth has just returned from Surabaya, Indonesia for a meeting of the Technical Committee for the Guangzhou International Award for Urban Innovation.

The committee created a list of 45 deserving initiatives from cities around the world, then shortlist to 15. The shortlist will be submitted to an independent jury to select five winners.

Greg said it was an honour to be invited to be involved. He said the experience will allow him to bring back knowledge of international best practice in innovation in urban renewal to share with other organisations and governments in Australia and the Hunter.

“The award is also an important platform to support the implementation of the New Urban Agenda (NUA) and UN Sustainable Development Goals (SDGs),” Greg said.

“SDG 11 is about making cities and human settlements inclusive, safe, resilient and sustainable.

“The NUA and the SDGs are highly relevant for Australian governments and business, including in regional areas, because they provide a very useful framework for driving innovation to make cities more sustainable and work better for everyone.”

Greg is the only Australian on the committee. He is the 2017 Hunter Business Leader of the Year Award recipient. In his role as Vice President of the UN General Assembly of Partners, he is leading international efforts to implement the NUA, the outcome document from the 2016 UN Habitat lll global planning conference. Greg and Compass Housing have been instrumental in organising Australia’s first conference on implementing the NUA, held in Melbourne in 2017, and a second one planned for Newcastle later this year.

The Guangzhou Award is co-sponsored by the United Cities and Local Governments, the World Association of the Major Metropolises (Metropolis) and the Chinese City of Guangzhou. The bi-annual award has been held three times. It aims to recognise innovation in improving social, economic and environmental sustainability in cities and regions that advances the prosperity and quality of life of citizens. The 2016 winners were Boston, Copenghagen, La Paz in Bolivia, Qalyubeya in Egypt and Songpa-gu in South Korea.

The winning cities will receive US$20,000. They will be announced at the Guangzhou International Urban Innovation Conference and International Innovation Festival in December.

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14 Sep 2018

Compass Housing helped tenants and community to ask RUOK?

Compass Housing got behind the national RUOK? Day by hosting some free events for its tenants and others in the community.

On RUOK? Day (September 13) it 123 Community Hub in Broken Hill, its Central Coast community hub – The Meeting Place, as well as at Maitland Park in the Hunter region. It also had a stand at the RUOK? Conversation Convoy event at Newcastle’s Civic Park on September 7.

Compass Housing’s suicide prevention co-ordinator Jennifer Caine said the community events were well attended.  Ms Caine said they gave people lots of opportunity to start a conversation with others about whether they are OK.

She said Compass Housing was playing its part to make sure its tenants, their families and the broader community are doing OK. She said like all Australians, social and community housing tenants need to look after their mental health and they need practical tips and support to do so.

Last year Compass commenced a mental health and suicide prevention awareness program for all its tenants including its 200 tenants in Broken Hill. The Australian first Shout Out program has been funded by the NSW Government Suicide Prevention Fund until June 2020.

The program includes a general awareness campaign for tenants as well as training for frontline staff and tenants to recognise and respond to suicidality and mental health issues. As part of the program, former rugby league star turned boxer Joe Williams gave a talk in Broken Hill in late June on his battle with mental illness, outlining his tips for good mental health.  

“Shout Out and getting behind community programs such as RUOK? Day is part of our broader community development programs that help tenants to improve their lives and to help them participate fully in the community,” Ms Caine said.

 “Many social and community housing tenants have previously dealt with housing stress and other issues in their lives which negatively impact on their mental health,” she said.

RU OK? is a national suicide prevention charity. RUOK? Day is in its 10th year. The four RUOK? steps of conversation are ‘Ask, Listen, Encourage Action, and Check In’.

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