Specialist Disability Accommodation

Specialist Disability Accommodation

 

Compass has a long and successful history of managing homes for people with high and complex support and housing needs.

In a recent transfer of Disabilty Group Homes from the NSW Department of Family and Community Services to the non-government sector, Compass took over the tenancy management of 103 group homes in Sydney, Northern NSW, Illawarra/Shoalhaven, New England, Southern NSW and the Central West.

 

We welcome our newest residents and pledge to fully support your accommodation requirements and to provide you with your own safe space to live, for as long as you need.

 

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How we do it


Over 30% of our 5,400 tenants have a disability. Compass has a long association with the disability sector and we work with our support partners to provide independent living and supported living and community participation for people with a disability.

In the recent transfer, Compass as the Specialist Accommodation Provider (SDA) formed partnerships with Supported Independent Living (SIL) providers LiveBetter and House With No Steps to deliver high-quality disability respite and accommodation services.

 

Our Pledge to Residents


Compass will:

  • provide you with a secure and safe home for as long as you need,
  • maintain your home in a reasonable state of repair and respond in a timely manner to requests for maintenance,
  • ensure that your property is fitted with adequate locks and security features to ensure that your home is secure as possible,
  • take all reasonable steps to enable you to have quiet enjoyment of your room,
  • treat you with courtesy and respect,
  • give you, your carers and families information about managing maintenance, complaints or disagreements,
  • listen to your feedback and resolve problems quickly,
  • protect your privacy and confidential information and
  • make sure that we comply with all applicable standards, guidelines and codes of conduct. 

 

Communication


We know that communication is key!

We have a dedicated contact centre that can assist with all disabilty group homes maintenance and other Compass related enquiries. Residents, carers and families can contact us 24 hours a day, every day. Call 1300 333 733 then press 5.

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