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Specialist Disability Accommodation

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Specialist Disability Accommodation

Compass has a long and successful history of managing homes for people with high and complex support and housing needs.

In the 2019 transfer of disability group homes and disability respite homes from the NSW Department of Family and Community Services to the non-government sector, Compass successfully took over the tenancy and property management of 114 group homes across Sydney, Northern NSW, Illawarra/Shoalhaven, New England, Southern NSW and the Central West.

In this transfer Compass, as the Specialist Disability Accommodation (SDA) provider, formed partnerships with various leading Supported Independent Living (SIL) providers to deliver high-quality homes and maintenance services to 540 residents.

More recently, as part of Home4Life, we are providing 69 purpose built SDA group houses to transition 345 residents out of institutions. These homes are designed for people with High Physical Support SDA or Robust SDA in their NDIS plans with care support being delivered by a range of experienced Supported Independent Living providers including Cerebral Palsy Alliance, The Disability Trust, New Horizons, Northcott, Westhaven and Disability Services Australia.

We have subsequently taken on fee-for-service SDA property and tenancy management services for Summer Housing in NSW and QLD and, as part of this growing relationship, will be delivering purpose build housing with investLogan.

We are registered under the National Community Housing Regulatory System (NCHRS) as a Tier 1 Provider and hold a full certificate accreditation.  We are also a registered Specialist Disability Accommodation (SDA) provider with the National Disability Insurance Scheme (NDIS) for NSW, Queensland, Victoria, ACT, Northern Territory, South Australia and Tasmania.

In a recent NDIS Quality & Safeguards Commission audit, Compass met all the requirements of the SDA Module and achieved a recommendation for the highest rating of 3 Best Practice in both NDIS Tenancy Management and Rights & Responsibilities practice standards.

Specialist Disability Accommodation (SDA) refers to accommodation for participants who require specialist housing solutions, to assist with the delivery of supports that cater for their extreme functional impairment and/or very high support needs.

SDA does not refer to the support services, but the homes in which these are delivered. More information on the SDA model is available on the NDIS website www.ndis.gov.au

We know that communication is the key. We have a dedicated contact centre that can assist with your specialist disability property and other Compass related enquiries.

Residents, carers and families can contact us 24 hours a day, every day. Call 1300 333 733 then press 5

Compass will:

  • provide you with a secure and safe home for as long as you need,
  • maintain your home in a reasonable state of repair and respond in a timely manner to requests for maintenance,
  • ensure that your property is fitted with adequate locks and security features to ensure that your home is secure as possible,
  • take all reasonable steps to enable you to have quiet enjoyment of your room,
  • treat you with courtesy and respect,
  • give you, your carers and families information about managing maintenance, complaints or disagreements,
  • listen to your feedback and resolve problems quickly,
  • protect your privacy and confidential information and
  • make sure that we comply with all applicable standards, guidelines and codes of conduct. 

NDIS Quality & Safeguarding Framework

CLICK HERE to download the Easy Read version of the upcoming NDIS Quality & Safeguarding Framework. It has important information for residents in our group homes who take part in the NDIS and their primary contacts. This document is a summary of another document. You can find the other document on our website at www.dss.gov.au/ndisqualityandsafeguards


NDIS Quality and Safeguards Commission 

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.  The commission's website contains a lot of useful information for participants and includes links to a portal for submitting complaints online.  Learn more at www.ndiscommission.gov.au/participants


Get Building SDA

The Summer Foundation and Disability Services Consulting are delivering Get Building SDA with funding support from the NSW Department of Industry, under the Smart, Skilled and Hired: Disability Sector Scale Up program.
Get Building SDA aims to increase the number of SDA properties for NDIS participants and, as a result, increase the hours of Supported Independent Living (SIL) delivered in NSW. You can learn more at the Get Building SDA webite HERE

Earl in the garden cropped.jpg

Earl Fadden lives in a group home in the Sydney suburb of Lilyfield.

The 56-year-old shares the four bedroom home with three other residents and has lived there for around 20 years. It has been 12 months since Aruma (formally House With No Steps) and Compass Housing took over the management of the home from the NSW Government as part of a broader transfer of Specialist Disability Accommodation. Aruma provides 24 hour independent living support to residents while Compass, as the Specialist Disability Accommodation Provider (SDA), provides property management and tenancy management services.

Earl has Fragile X. This genetic condition causes intellectual disability, behavioural and learning challenges, and various other physical characteristics. The group home’s manager, Michael Carney, says Earl is extremely shy but over the past few years has gradually become more social. Where he never used to participate in day placement programs, he now goes four days a week.

Michael says he and his staff have a great working relationship with Compass Housing which, in turn, makes a difference to the support they provide to Earl and other residents.

“The nature of the job is demanding but rewarding. When there are issues with the property it is good to know it will be dealt with professionally.”

“The trades people Compass sends are very understanding of the residents and sensitive to issues such as what time they turn up to do work.”

“Recently there was a big problem with the air-conditioning, but Compass had it sorted within the week.

Chris BBQ_2019.png

Chris recently moved into a brand new, purpose built Specialist Disability Accommodation (SDA) house, managed by Compass Housing Services and he is thriving in his new home.

In state care since he was four years old, Chris formed part of the Hunter Residences Program, an initiative that is transitioning 325 people from the large residential centres NSW Government run Stockton, Tomaree and Kanangra centres for people with disabilities into community based specialist housing.

Chris is now 58 and lives with four peers, including one of his closest friends, in a contemporary home built by Home4Life. Home4Life is a consortium of BlueCHP Construction and Compass Housing, with Lighthouse Infrastructure as the investor. Compass has partnered with a number of Supported Independent Living (SIL) providers who deliver the personal care support in the 65 Home4Life houses across NSW.

Each property is built to High Physical Support Housing Design Guidelines, with generous dimensions and additional features that cater to people with higher mobility and/or behavioural needs. Properties are configured as five bedrooms, share houses or 3-4 bedrooms homes with 1-2 bedroom semi detached villas. Whether their bedroom is located in the main part of the house or a villa, residents receive 24/7 SIL support as per their NDIS plan.

According to Chris’s guardian, David, Chris is settling in very well. 
“It is a fabulous house,” David says. It is modern, spacious and light. I think, for the first time Chris will remember, he is living in a house rather than an institution.”

Since moving into his new home, Chris has built a chicken pen in the backyard. One of his favourite past times is tending to the chickens and collecting eggs. He also helps maintains the vegetable gardens, including tomatoes, pumpkins, avocadoes and nut trees, all selected by Chris and his fellow residents. Living sustainably is a big focus at the house.

Chris gets involved in cooking and helping around the house in general. He loves having visitors, putting on the occasional BBQ and never misses an opportunity to have a good laugh and a joke with his house mates and support workers.


There are currently 182 SDA homes in use, or under construction, in Compass' SDA portfolio.

Our reach extends from South East Queensland down to the South Coast of NSW.

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